1. Introduction
Welcome to 3DGhar ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, services, and website (collectively, the "Service") located at 3dghar.com.
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Name, email address, phone number, and postal address
- Account credentials (username, password)
- Profile information (photo, bio, professional details)
- Property listing information
- Payment information (processed securely through third-party payment gateways)
- Communication preferences
- KYC (Know Your Customer) documents for verification
2.2 Automatically Collected Information
When you use our Service, we automatically collect certain information, including:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, clicks, searches)
- Location data (if you enable location services)
- Cookies and similar tracking technologies
- Property viewing history and preferences
2.3 Information from Third Parties
We may receive information about you from third-party services, such as:
- Social media platforms (if you connect your account)
- Payment processors (Esewa, Khalti, ConnectIPS)
- Authentication providers
- Analytics services
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Service Delivery: To provide, maintain, and improve our Service
- Account Management: To create and manage your account, process transactions, and send notifications
- Property Listings: To display property listings, match buyers with sellers, and facilitate property transactions
- Communication: To respond to your inquiries, send updates, and provide customer support
- Personalization: To personalize your experience and show relevant properties and content
- Analytics: To analyze usage patterns, improve our Service, and develop new features
- Security: To detect, prevent, and address fraud, security issues, and technical problems
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Marketing: To send promotional communications (with your consent) about properties, features, and services
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 With Your Consent
We share information when you explicitly consent, such as when you contact a property owner or agent through our platform.
4.2 Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Payment processors (Esewa, Khalti, ConnectIPS)
- Cloud hosting and storage providers
- Email and SMS service providers
- Analytics and marketing tools
- Customer support platforms
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.4 Legal Requirements
We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
4.5 Public Information
Information you choose to make public (such as property listings, profile information) will be visible to other users and the general public.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure payment processing through certified payment gateways
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Objection: Object to processing of your personal information
- Data Portability: Request a copy of your data in a portable format
- Withdraw Consent: Withdraw consent for data processing where applicable
- Account Deletion: Delete your account and associated data
To exercise these rights, please contact us at privacy@3dghar.com.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are small data files stored on your device.
7.1 Types of Cookies We Use
- Essential Cookies: Required for the Service to function (authentication, security)
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how visitors use our Service
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
7.2 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.
8. Third-Party Services
Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Third-party services we use include payment processors (Esewa, Khalti, ConnectIPS), analytics providers, and social media platforms.
9. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or business purposes.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: